hot77 Privacy Policy
Protecting your personal information is our highest priority. This policy describes in detail how hot77 collects, uses, and keeps your data secure.
Introduction and Scope
hot77 ("we", "us", or "platform") operates a safe and reliable online gaming service for Bangladeshi users. This privacy policy sets out how hot77 collects, stores, processes, and protects your personal information.
This policy applies to the hot77 website hot77.lat and all associated services. By registering on our platform or using our services, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.
We may update this privacy policy from time to time. For any changes, we will update this page with a new date and will endeavour to notify you directly of any significant changes. We recommend reviewing this policy regularly.
Information We Collect
hot77 collects only the information necessary to operate our services properly, keep your account secure, and meet legal obligations. The categories of information collected are described in detail below.
2.1 Information You Provide Directly
When you register on our platform or use our services, the following information is collected:
- Full name (as provided by the registrant)
- Date of birth (for age verification — only persons aged 21 or above may register)
- Email address
- Banking and payment information (bKash, Nagad, Rocket, Upay, or bank account details)
- Identity document information (national identity card number or passport — where required)
- Contact information provided via live chat or email
2.2 Automatically Collected Information
When you visit our website, certain information is collected automatically:
- IP address and device identification information
- Browser type, operating system, and screen resolution
- Time spent on the website, pages visited, and click patterns
- Information collected through cookies and similar tracking technologies
- Login time and log data
2.3 Transaction Information
We retain records of all transactions relating to deposits, withdrawals, and gaming activity. This includes the transaction amount, method, time, and status.
Identity Verification
Identity document information is collected as part of the KYC (Know Your Customer) process, which helps prevent fraud.
Payment Security
Your bKash, Nagad, or bank information is protected through SSL encryption. Sensitive information such as card numbers is never stored in full.
Cookie Management
We use functional and analytical cookies. You can manage cookies through your browser settings, although this may affect some services.
Purpose of Data Use
hot77 uses collected information only for specific, lawful, and transparent purposes. We never sell your information to third parties.
3.1 Service Operations
- Creating, verifying, and managing your account
- Processing deposits and withdrawals
- Managing gaming activity and recording results
- Providing bonuses, promotions, and VIP benefits
- Ensuring 24/7 live chat support
3.2 Security and Compliance
- Detecting and preventing fraud, money laundering, and other unlawful activities
- Verifying age and ensuring that only persons aged 21 or above are using the platform
- Enforcing responsible gaming policies
- Meeting applicable legal and regulatory obligations
3.3 Improvement and Communication
- Analysing user behaviour to improve service quality
- Identifying and resolving technical issues
- Communicating important account information and updates to you
- Sending relevant promotional communications based on your consent
Disclosure and Sharing of Information
hot77 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Providers
Limited information may be shared with trusted third-party service providers who assist with activities such as payment processing, technology infrastructure, and customer support. These providers are obliged to process information only in accordance with hot77's instructions, and strict confidentiality agreements are in place with them.
4.2 Legal Obligations
We may be required to disclose information to authorities in order to comply with a court order, government directive, or applicable law. In such cases we will endeavour to notify you as far as possible, unless prohibited by law.
4.3 Fraud Prevention
As part of anti-money laundering (AML) and anti-fraud efforts, we may share relevant information with the appropriate agencies.
4.4 Business Restructuring
If there is any change to hot77's business structure (such as a merger or acquisition), user information may be transferred. In such cases we will notify you in advance and ensure protections equivalent to those in this policy.
Important Assurance
hot77 never sells your personal information to third parties for marketing or advertising purposes. Your information is always used within the boundaries of this privacy policy.
Data Security Measures
hot77 has implemented industry-standard technical and organisational measures to protect your personal information. Our platform uses SSL (Secure Socket Layer) encryption technology, which encrypts all communication between your browser and our servers.
5.1 Technical Security
- Industry-standard SSL/TLS encryption — on all data transmissions
- Strong password hashing and salting methods
- Regular security audits and vulnerability assessments
- Firewall and intrusion detection systems
- Data storage in secure data centres
5.2 Organisational Security
- Strict access controls — only authorised staff may access sensitive information
- Regular privacy and security training for staff
- Rapid response plan in the event of a data breach
- Confidentiality agreements with third-party service providers
5.3 Acknowledgement of Limitations
While we are committed to ensuring the highest standard of security, no method of transmitting information over the internet is completely secure. We encourage you not to share your account password with anyone and to log out after use.
Data Retention Period
hot77 retains your personal information for as long as it is necessary to provide services, meet legal obligations, or resolve disputes. As a general policy:
- Active account information: retained for as long as the account remains active
- Transaction records: generally retained for up to 5 years after account closure (as required by law)
- KYC and identity document information: retained in accordance with regulatory requirements
- Communication records: retained for a defined period for support purposes
- Marketing consent: retained until you withdraw your consent
Upon expiry of the retention period, information is securely deleted or anonymised so that you can no longer be identified.
Your Rights and Controls
hot77 believes you should have full control over your own information. Your key rights are set out below:
Right to Access
You may request to view the information held about you by hot77. We will endeavour to respond within 30 days.
Right to Rectification
If there is any inaccuracy or incompleteness in your information, you may request a correction. We will update it as quickly as possible.
Right to Erasure
In certain circumstances you may request that your information be deleted, although this may not be possible where legal obligations apply.
Right to Object to Processing
You may object to your information being used for marketing communications. Opt out at any time by emailing [email protected].
To exercise these rights, contact our support team via 24/7 live chat or by emailing [email protected]. Your request will be processed after your identity has been verified.
Cookies and Tracking Technologies
Cookies are small text files stored on your device. hot77 uses cookies for various purposes:
8.1 Types of Cookies
- Essential cookies: Indispensable for login sessions, security, and core service operations
- Functional cookies: Used to remember your preferences and settings
- Analytical cookies: Used to monitor and improve website performance
8.2 Cookie Controls
You can accept or reject cookies through your browser settings. Please note that disabling essential cookies may disrupt certain important functions of our platform, including staying logged in and completing transactions.
Protection of Minors
hot77 provides services only to persons aged 21 or above. We do not knowingly collect information from anyone under the age of 21. If a minor has registered on our platform, please notify our support team. We will immediately delete the relevant account and information.
We use an age verification process to ensure that only eligible persons are able to use our services. This process is an important part of our commitment to responsible gaming.
Policy Changes & Updates
hot77 reserves the right to periodically review and update this privacy policy. This policy may be revised to keep pace with changes to the service, legal requirements, or new technology.
For any significant changes, we will:
- Publish a new version on this page with an updated date
- Attempt to notify registered users via email
- Display a notification at login for important changes
Continuing to use the platform after any changes will be considered your acceptance of the updated policy. We recommend that you visit this page regularly.
For more information, please also read our Terms & Conditions and Responsible Gaming page.
Privacy Contact
If you have any questions about this privacy policy or any requests regarding your information, please contact our team. Our support team is available 7 days a week, 24 hours a day to assist you.